Refund policy

Because our products are made especially for each customer when an order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selection, or a change of mind. Please review the product description and size chart carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving it.

Email vincent@survivorvibesofficial.com and include:

• Your order number
• A description of the problem
• Clear photographs showing the issue

After the issue is reviewed and approved, we will provide a replacement or refund at no additional cost. Please do not mail any item back unless we specifically provide return instructions.

LOST PACKAGES

If your package appears to have been lost in transit, please contact us within 30 days of the estimated delivery date so that we can investigate the shipment and determine whether a replacement or refund is available.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because the address provided was incorrect or incomplete, or because the shipment was unclaimed, additional shipping charges may be required to resend the order.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order. Because orders may enter production shortly after being placed, we cannot guarantee that changes or cancellations will be possible once production has begun.

CONTACT

For questions concerning an order, refund, replacement, or this policy, contact us at:

vincent@survivorvibesofficial.com